Complaints Policy
The Staffordshire Training Hub is committed to providing high-quality services and positive experiences for everyone who engages with our work. We recognise that, from time to time, concerns may arise and we welcome feedback as an opportunity to learn and improve.
This Complaints Policy explains how you can raise a concern or make a complaint about services delivered by the Staffordshire Training Hub. It sets out a clear, fair, and transparent process, including how complaints are acknowledged, investigated, and responded to, and the support available throughout the process.
The policy applies only to complaints relating to service delivery by the Staffordshire Training Hub, such as administration, communication, training programmes, and coordination activities.
View the Staffordshire Training Hub Complaints Policy below:
Equality, Diversity and Inclusion Policy
The Staffordshire Training Hub is committed to promoting equality, valuing diversity, and creating an inclusive environment where everyone is treated with dignity and respect. We work closely with partners across the NHS to support a workforce that feels empowered, supported, and able to thrive.
This Equality, Diversity and Inclusion Policy sets out our commitment to eliminating discrimination, advancing equality of opportunity, and fostering positive relationships across all protected characteristics. It explains how we ensure fair access to training, employment, and development opportunities, and the responsibilities we all share in creating an inclusive culture.
The policy applies to everyone who works with or engages with the Staffordshire Training Hub, including staff, contractors, service users, and external training providers.
View the Staffordshire Training Hub Equality, Diversity and Inclusion Policy below:
Privacy Policy
The Staffordshire Training Hub is committed to protecting your privacy and handling your personal data responsibly and securely. We recognise the importance of transparency and are dedicated to ensuring that personal information is managed in a lawful, fair, and open way.
This Privacy Policy explains how the Staffordshire Training Hub collects, uses, stores, and protects personal data when you interact with us, including when you apply for training, attend programmes, visit our website, or communicate with us. It also outlines your rights under data protection legislation and how you can exercise them.
The policy applies to all individuals whose personal data is processed by the Staffordshire Training Hub and reflects our obligations under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
View the Staffordshire Training Hub Privacy Policy below:
Social Media Policy
The Staffordshire Training Hub uses social media and digital communication platforms to support connection, collaboration and the sharing of opportunities across the primary care workforce in Staffordshire and Stoke-on-Trent.
This Social Media Policy sets out the standards and expectations for how these platforms are used in a professional, safe and responsible way when working with or on behalf of the Staffordshire Training Hub. It reflects our commitment to protecting confidentiality and personal data, maintaining professional boundaries and standards and promoting healthy work life balance when using digital communication tools.
We encourage everyone engaging with the Staffordshire Training Hub platforms to read this policy to understand how we work together respectfully, securely and professionally online.
View the Staffordshire Training Hub Social Media Policy below: