Bursaries, Schemes and Initiatives
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Overview
Administrative and clerical staff provide business support to clinical and non-clinical staff. They are usually the first point of contact between the patient and the General Practice.
Receptionists
These are usually on the front desk of the Practice and the first face a patient will see when attending for an appointment. Receptionists need to have excellent interpersonal skills, be clear communicators, able to handle conflict and deal with pressure.
Call Handlers
Larger Practices may have staff who only deal with telephone calls coming into the Practice. They need to have a very good telephone manner and verbal communication skills, have good skills in customer service, be efficient and IT literate.
Medical Secretaries
Medical Secretaries deal with correspondence going out from, and into, the Practice. These will often be referrals to and from other clinicians. They require good keyboard skills, a good telephone manner, IT skills and a good knowledge of medical terminology.
Key Information
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Apprenticeships
An apprenticeship is employer led ‘on the job’ training combined with a training programme, leading to a national qualification, available for both new and existing staff.